SINGAPORE – Some self-service check-in kiosks at Changi Airport experienced a temporary disruption on the morning of Nov 2, leaving terminals unable to process self check-in or print boarding passes.
In response to queries from The Straits Times, Changi Airport Group (CAG) said the issue arose at around 8.30am “due to a global disruption in Advance Passenger Processing systems”.
As a result, some airlines had to manage check-in procedures manually.
“Other airports were similarly affected,” CAG added.
The disruption persisted for at least two-and-a-half hours, with check-in processes for all affected airlines returning to normal at around 11am.
A self-service kiosk that is out of service at Changi Airport Terminal 4 on Nov 2.
ST PHOTO: KEVIN LIM
“During this period, Changi Airport ground staff assisted airlines and passengers on the ground,” CAG said.
A check by ST showed that no flights were delayed due to the disruption.
ST has contacted CAG for more information.
